Update - We have now contacted the impacted customers directly to confirm that the refund for the duplicate transaction is underway and to provide more information on the issue.
Dec 19, 2025 - 09:26 UTC
Dec 19, 2025 - 09:26 UTC
Identified - Exclaimer is aware of an error that has resulted in duplicate payments being taken from some customers this month.
We are in the process of refunding all duplicate payments; these should be returned within seven(7) business days.
We apologise for any inconvenience that may have occurred. More information will be provided directly to impacted customers.
Dec 18, 2025 - 10:27 UTC
We are in the process of refunding all duplicate payments; these should be returned within seven(7) business days.
We apologise for any inconvenience that may have occurred. More information will be provided directly to impacted customers.
Dec 18, 2025 - 10:27 UTC
Australia
Operational
AU: Server-Side: Mail Routing - Office 365
Operational
AU: Server-Side: Mail Routing - Exchange
Operational
AU: Server-Side: Signature Application
Operational
AU: Server-Side: Sent Items Update
Operational
AU: Client-Side: Signature Application - Office 365
Operational
AU: Data: User Synchronization
Operational
AU: UI: Admin User Interface
Operational
AU: UI: New Customer Onboarding
Operational
AU: Analytics: Click Tracking
Operational
AU: Feedback
Operational
Canada
Operational
CA: Server-Side: Mail Routing - Office 365
Operational
CA: Server-Side: Mail Routing - Exchange
Operational
CA: Server-Side: Signature Application
Operational
CA: Server-Side: Sent Items Update
Operational
CA: Client Side: Signature Application - Office 365
Operational
CA: Data: User Synchronization
Operational
UI: Admin User Interface
Operational
UI: New Customer Onboarding
Operational
CA: Analytics: Click Tracking
Operational
CA: Feedback
Operational
Europe
Operational
EU: Server-Side: Mail Routing - Office 365
Operational
EU: Server-Side: Mail routing - Google Workspace
Operational
EU: Server-Side: Mail Routing - Exchange
Operational
EU: Server-Side: Signature Application
Operational
EU: Server-Side: Sent Items Update
Operational
EU: Client Side: Signature Application - Office 365
Operational
EU: Client Side: Signature Application - Google Workspace
Operational
EU: Data: User Synchronization
Operational
EU: UI: Admin User Interface
Operational
EU: UI: New Customer Onboarding
Operational
EU: Analytics: Click Tracking
Operational
EU: Feedback
Operational
Germany
Operational
DE: Server-Side: Mail Routing - Office 365
Operational
DE: Server-Side: Mail Routing - Exchange
Operational
DE: Server-Side: Signature Application
Operational
DE: Server-Side: Sent Items Update
Operational
DE: Client Side: Signature Application - Office 365
Operational
DE: Data: User Synchronization
Operational
DE: UI: Admin User Interface
Operational
DE: UI: New Customer Onboarding
Operational
DE: Analytics: Click Tracking
Operational
DE: Feedback
Operational
UAE
Operational
UAE: Server-Side: Mail Routing - Office 365
Operational
UAE: Server-Side: Mail Routing - Exchange
Operational
UAE: Server-Side: Signature Application
Operational
UAE: Server-Side: Sent Items Update
Operational
UAE: Client Side: Signature Application - Office 365
Operational
UAE: Data: User Synchronization
Operational
UAE: UI: Admin User Interface
Operational
UAE: UI: New Customer Onboarding
Operational
UAE: Analytics: Click Tracking
Operational
UAE: Feedback
Operational
UK
Operational
UK: Server-Side: Mail Routing - Office 365
Operational
UK: Server-Side: Mail Routing - Exchange
Operational
UK: Server-Side: Signature Application
Operational
UK: Server-Side: Sent Items Update
Operational
UK: Client Side: Signature Application - Office 365
Operational
UK: Data: User Synchronization
Operational
UK: UI: Admin User Interface
Operational
UK: UI: New Customer Onboarding
Operational
UK: Analytics: Click Tracking
Operational
UK: Feedback
Operational
US
Operational
US: Server-Side: Mail Routing - Office 365
Operational
US: Server-Side: Mail Routing - Google Workspace
Operational
US: Server-Side: Mail Routing - Exchange
Operational
US: Server-Side: Signature Application
Operational
US: Server-Side: Sent Items Update
Operational
US: Client Side: Signature Application - Office 365
Operational
US: Client Side: Signature Application - Google Workspace
Operational
US: Data: User Synchronization
Operational
US: UI: Admin User Interface
Operational
US: UI: New Customer Onboarding
Operational
US: Analytics: Click Tracking
Operational
US: Feedback
Operational
UI: Authentication and Billing Portal
Operational
Client-Side: Outlook Add-In Deployment
Operational
Third-Party: Zoom Meeting Branding
Operational
Zoom Meetings
Operational
Zoom Marketplace
Operational
Zoom REST API
Operational
Zoom Web SDK
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.