Engineers have confirmed that the previous service alert has been resolved. The maintenance window has completed and certificates have been successfully provisioning again.
The service is now back to full health and is working as normal.
Thank you for your patience.
Posted Apr 28, 2024 - 01:23 UTC
Update
We are continuing to monitor for any further issues.
Posted Apr 27, 2024 - 23:37 UTC
Monitoring
Our certificate provider Sectigo is currently carrying out scheduled maintenance. This means that until complete, they are unable to provision new certificates. This is expected to last until 01:00 UTC 28/04. As a result of this, new office 365 tenants attempting to onboard will be unable to complete the mail routing wizard. The status of this maintenance event can be viewed on the sectigo status page here: https://sectigo.status.io/pages/maintenance/5938a0dbef3e6af26b001921/66229e8ef5286d053643a58f
Once the maintenance window has cleared, Engineers will verify the status of certificate provisioning and update accordingly.
Posted Apr 27, 2024 - 23:36 UTC
This incident affected: Exclaimer Cloud: UK (Onboarding), Exclaimer Cloud: Australia (Onboarding), Exclaimer Cloud: Canada (Onboarding), Exclaimer Cloud: UAE (Onboarding), Exclaimer Cloud: Germany (Onboarding), Exclaimer Cloud: Europe (Onboarding), and Exclaimer Cloud: US (Onboarding).