Update - Auto synchronisation has been restored and is expected to run according to its configured schedule. We are continuing to monitor subsequent synchronisation runs to ensure its functioning as expected
Oct 27, 2026 - 20:33 UTC
Oct 27, 2026 - 20:33 UTC
Monitoring - Exclaimer Engineers have been able to address the issue preventing Data synchronisations from running, and we have now enabled manual synchronisation again.
Users who see an 'In Progress' status on the Sender Management page within the portal will be able to start a new Sync using the 'Start Sync' option to allow Exclaimer to obtain the latest user data.
If you are continuing to experience issues, or see an error message appear, please contact our support team who will be happy to help.
Oct 27, 2026 - 12:09 UTC
Users who see an 'In Progress' status on the Sender Management page within the portal will be able to start a new Sync using the 'Start Sync' option to allow Exclaimer to obtain the latest user data.
If you are continuing to experience issues, or see an error message appear, please contact our support team who will be happy to help.
Oct 27, 2026 - 12:09 UTC
Update - Exclaimer Engineers are continuing work to address the impacted service.
Please note that any user data previously synchronized with Exclaimer will remain unaffected.
However, any updates to user information or the addition of new users will not be reflected in signatures until the issue is resolved.
Oct 26, 2026 - 16:37 UTC
Please note that any user data previously synchronized with Exclaimer will remain unaffected.
However, any updates to user information or the addition of new users will not be reflected in signatures until the issue is resolved.
Oct 26, 2026 - 16:37 UTC
Investigating - We’ve identified an issue affecting directory synchronisation for customers in the EU region. Synchronisation is temporarily paused while our engineers resolve it. User data that was already synced shouldn’t be affected, but changes to user data and newly added users won’t sync until it resumes, and the Synchronise button in the portal may stay on “In progress”. Customers setting up Exclaimer for the first time will also be affected, because their initial user sync won’t complete until then.
We’re aiming to restart synchronisation tonight, and we expect data to be up to date by the morning of 27 October. This is our current estimate, and we’ll post an update as soon as syncing has resumed.
Oct 26, 2026 - 15:37 UTC
We’re aiming to restart synchronisation tonight, and we expect data to be up to date by the morning of 27 October. This is our current estimate, and we’ll post an update as soon as syncing has resumed.
Oct 26, 2026 - 15:37 UTC
Australia
Operational
AU: Server-Side: Mail Routing - Office 365
Operational
AU: Server-Side: Mail Routing - Exchange
Operational
AU: Server-Side: Signature Application
Operational
AU: Server-Side: Sent Items Update
Operational
AU: Client-Side: Signature Application - Office 365
Operational
AU: Data: User Synchronization
Operational
AU: UI: Admin User Interface
Operational
AU: UI: New Customer Onboarding
Operational
AU: Analytics: Click Tracking
Operational
AU: Feedback
Operational
Canada
Operational
CA: Server-Side: Mail Routing - Office 365
Operational
CA: Server-Side: Mail Routing - Exchange
Operational
CA: Server-Side: Signature Application
Operational
CA: Server-Side: Sent Items Update
Operational
CA: Client Side: Signature Application - Office 365
Operational
CA: Data: User Synchronization
Operational
UI: Admin User Interface
Operational
UI: New Customer Onboarding
Operational
CA: Analytics: Click Tracking
Operational
CA: Feedback
Operational
Europe
Operational
EU: Server-Side: Mail Routing - Office 365
Operational
EU: Server-Side: Mail routing - Google Workspace
Operational
EU: Server-Side: Mail Routing - Exchange
Operational
EU: Server-Side: Signature Application
Operational
EU: Server-Side: Sent Items Update
Operational
EU: Client Side: Signature Application - Office 365
Operational
EU: Client Side: Signature Application - Google Workspace
Operational
EU: Data: User Synchronization
Operational
EU: UI: Admin User Interface
Operational
EU: UI: New Customer Onboarding
Operational
EU: Analytics: Click Tracking
Operational
EU: Feedback
Operational
Germany
Operational
DE: Server-Side: Mail Routing - Office 365
Operational
DE: Server-Side: Mail Routing - Exchange
Operational
DE: Server-Side: Signature Application
Operational
DE: Server-Side: Sent Items Update
Operational
DE: Client Side: Signature Application - Office 365
Operational
DE: Data: User Synchronization
Operational
DE: UI: Admin User Interface
Operational
DE: UI: New Customer Onboarding
Operational
DE: Analytics: Click Tracking
Operational
DE: Feedback
Operational
DE: Server-Side: Mail Routing - Google Workspace
Operational
DE: Client Side: Signature Application - Google Workspace
Operational
UAE
Operational
UAE: Server-Side: Mail Routing - Office 365
Operational
UAE: Server-Side: Mail Routing - Exchange
Operational
UAE: Server-Side: Signature Application
Operational
UAE: Server-Side: Sent Items Update
Operational
UAE: Client Side: Signature Application - Office 365
Operational
UAE: Data: User Synchronization
Operational
UAE: UI: Admin User Interface
Operational
UAE: UI: New Customer Onboarding
Operational
UAE: Analytics: Click Tracking
Operational
UAE: Feedback
Operational
UK
Operational
UK: Server-Side: Mail Routing - Office 365
Operational
UK: Server-Side: Mail Routing - Exchange
Operational
UK: Server-Side: Signature Application
Operational
UK: Server-Side: Sent Items Update
Operational
UK: Client Side: Signature Application - Office 365
Operational
UK: Data: User Synchronization
Operational
UK: UI: Admin User Interface
Operational
UK: UI: New Customer Onboarding
Operational
UK: Analytics: Click Tracking
Operational
UK: Feedback
Operational
US
Operational
US: Server-Side: Mail Routing - Office 365
Operational
US: Server-Side: Mail Routing - Google Workspace
Operational
US: Server-Side: Mail Routing - Exchange
Operational
US: Server-Side: Signature Application
Operational
US: Server-Side: Sent Items Update
Operational
US: Client Side: Signature Application - Office 365
Operational
US: Client Side: Signature Application - Google Workspace
Operational
US: Data: User Synchronization
Operational
US: UI: Admin User Interface
Operational
US: UI: New Customer Onboarding
Operational
US: Analytics: Click Tracking
Operational
US: Feedback
Operational
UI: Authentication and Billing Portal
Operational
Client-Side: Outlook Add-In Deployment
Operational
Third-Party: Zoom Meeting Branding
Operational
Zoom Meetings
Operational
Zoom Marketplace
Operational
Zoom REST API
Operational
Zoom Web SDK
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.