Resolved -
Our engineers have monitored over the evening and confirmed this is now resolved
Aug 19, 08:20 UTC
Monitoring -
Engineers have been able to resolve the issue and have resumed monitoring for any further issues.
Aug 18, 14:21 UTC
Identified -
We have identified an issue within the portal where some buttons are not responding to clicks for some users.
Engineers are working now to resolve the issue.
Aug 18, 13:21 UTC
Update -
Exclaimer Engineers are aware of reports of the Signature Designer failing to load for some customers. Initial remediation actions have been taken, and the Signature Designer should now load as expected for users.
We are investigating the cause of the issue now
Aug 18, 12:23 UTC
Monitoring -
Our engineers have resolved the issue, and customers should no longer experience any issues when using the Exclaimer Cloud Portal. We are now monitoring to ensure stability remains.
If you are continuing to see issues, please don't hesitate to contact our support team, who will be happy to help.
Aug 18, 10:39 UTC
Investigating -
Exclaimer Engineers are aware of a transient issue that may cause certain pages, such as Branding, Campaigns, and Disclaimers, to fail to load for customers within the Exclaimer Portal.
Remediation work is underway to restore access to these sections of the portal.
Signatures are still being applied to Emails. If you are seeing that signatures are not being applied, please contact our support team, who will be happy to help.
Aug 18, 08:31 UTC