Investigating - Exclaimer Engineers are investigating a possible issue that may impact some customers who are configuring Exclaimer Cloud for Microsoft 365.
The issue is not expected to impact a larger number of customers, and re-running the setup should resolve the issue. If you are having issues with the setup, please reach out to our Support Team, who will be able to assist.
Mar 04, 2026 - 14:19 UTC
Australia
Operational
90 days ago
100.0
% uptime
Today
AU: Server-Side: Mail Routing - Office 365
Operational
90 days ago
100.0
% uptime
Today
AU: Server-Side: Mail Routing - Exchange
Operational
Resolved -
Our finance team has contacted customers who were impacted, and refunds have been arranged directly.
Feb 20, 15:56 UTC
Update -
We have now contacted the impacted customers directly to confirm that the refund for the duplicate transaction is underway and to provide more information on the issue.
Dec 19, 09:26 UTC
Identified -
Exclaimer is aware of an error that has resulted in duplicate payments being taken from some customers this month. We are in the process of refunding all duplicate payments; these should be returned within seven(7) business days.
We apologise for any inconvenience that may have occurred. More information will be provided directly to impacted customers.
Dec 18, 10:27 UTC