All Systems Operational
Portal   ? Operational
Exclaimer Cloud: Australia Operational
Mail Routing   ? Operational
Imprinting   ? Operational
Client Side Signatures - Office 365   ? Operational
Client Side Signatures - G Suite   ? Operational
Data Synchronization   ? Operational
Exclaimer Cloud UI   ? Operational
Sent Items Update   ? Operational
Onboarding   ? Operational
Exclaimer Cloud: Canada Operational
Mail Routing   ? Operational
Imprinting   ? Operational
Client Side Signatures - Office 365   ? Operational
Client Side Signatures - G Suite   ? Operational
Data Synchronization   ? Operational
Exclaimer Cloud UI   ? Operational
Sent Items Update   ? Operational
Onboarding   ? Operational
Exclaimer Cloud: Europe Operational
Mail Routing   ? Operational
Imprinting   ? Operational
Client Side Signatures - Office 365   ? Operational
Client Side Signatures - G Suite   ? Operational
Exclaimer Cloud UI   ? Operational
Sent Items Update   ? Operational
Onboarding   ? Operational
Exclaimer Cloud: Germany Operational
Mail Routing   ? Operational
Imprinting   ? Operational
Client Side Signatures - Office 365   ? Operational
Client Side Signatures - G Suite   ? Operational
Data Synchronization   ? Operational
Exclaimer Cloud UI   ? Operational
Sent Items Update   ? Operational
Onboarding   ? Operational
Exclaimer Cloud: India Operational
Mail Routing   ? Operational
Imprinting   ? Operational
Client Side Signatures - Office 365   ? Operational
Client Side Signatures - G Suite   ? Operational
Data Synchronization   ? Operational
Exclaimer Cloud UI   ? Operational
Sent Items Update   ? Operational
Onboarding   ? Operational
Exclaimer Cloud: UK Operational
Mail Routing   ? Operational
Imprinting   ? Operational
Client Side Signatures - Office 365   ? Operational
Client Side Signatures - G Suite   ? Operational
Data Synchronization   ? Operational
Exclaimer Cloud UI   ? Operational
Sent Items Update   ? Operational
Onboarding   ? Operational
Exclaimer Cloud: US Operational
Mail Routing   ? Operational
Imprinting   ? Operational
Client Side Signatures - Office 365   ? Operational
Client Side Signatures - G Suite   ? Operational
Data Synchronization   ? Operational
Exclaimer Cloud UI   ? Operational
Sent Items Update   ? Operational
Onboarding   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019
Resolved - Summary of impact: Between 00:00 - 05:30 UTC customers mail flow may have been delayed due to issues with the Exclaimer Cloud service.

Root cause: Preliminary investigation showed that our front-door proxy certificate that controls TLS connections between Office 365 and Exclaimer Cloud had expired.

Mitigation: Once our engineers had been made aware of the issue, an updated certificate was deployed to all regions between the hours of 04:00 - 05:30 UTC.

Next steps: We are currently investigating how this was not picked up by our SSL life-cycle management processes and more importantly, why our automated alert monitoring did not trigger our on-call NOC team at point of expiry.
Feb 7, 00:00 GMT
Feb 6, 2019

No incidents reported.

Feb 5, 2019

No incidents reported.

Feb 4, 2019

No incidents reported.

Feb 3, 2019

No incidents reported.