Resolved -
Our finance team has contacted customers who were impacted, and refunds have been arranged directly.
Feb 20, 15:56 UTC
Update -
We have now contacted the impacted customers directly to confirm that the refund for the duplicate transaction is underway and to provide more information on the issue.
Dec 19, 09:26 UTC
Identified -
Exclaimer is aware of an error that has resulted in duplicate payments being taken from some customers this month. We are in the process of refunding all duplicate payments; these should be returned within seven(7) business days.
We apologise for any inconvenience that may have occurred. More information will be provided directly to impacted customers.
Dec 18, 10:27 UTC
Resolved -
This incident has been resolved.
Feb 16, 21:17 UTC
Monitoring -
Our certificate provider has confirmed that the maintenance has been completed, and we are seeing that certificates are being created as expected for subscriptions.
Exclaimer Engineers will continue to monitor for any further issues at this time.
Feb 16, 19:25 UTC
Identified -
Exclaimer Engineers are continuing to monitor the ongoing maintenance with our certification provider and identify impacted customers. The next update will be provided in an hour's time, or once further information becomes available.
Feb 16, 18:45 UTC
Investigating -
Exclaimer Engineers have been made aware that our certification provider is currently undergoing emergency maintenance on their platform. This may affect customers who are setting up a subscription or attempting to purchase one.
We will provide further updates once they are available.
If you have any issues with Exclaimer at this time, please reach out to our great Support team, who will be able to assist further.
Feb 16, 18:05 UTC