Exclaimer Cloud Status

All Systems Operational

Portal Operational

Exclaimer Cloud: Australia Operational

Mail Routing - Office 365 Operational

Imprinting Operational

Client Side Signatures - Office 365 Operational

Client Side Signatures - G Suite Operational

Data Synchronization Operational

Exclaimer Cloud UI Operational

Sent Items Update Operational

Onboarding Operational

Exclaimer Cloud: Canada Operational

Mail Routing - Office 365 Operational

Imprinting Operational

Client Side Signatures - Office 365 Operational

Client Side Signatures - G Suite Operational

Data Synchronization Operational

Exclaimer Cloud UI Operational

Sent Items Update Operational

Onboarding Operational

Exclaimer Cloud: Europe Operational

Mail Routing - Office 365 Operational

Imprinting Operational

Client Side Signatures - Office 365 Operational

Client Side Signatures - G Suite Operational

Data Synchronization Operational

Exclaimer Cloud UI Operational

Sent Items Update Operational

Onboarding Operational

Mail Routing - G Suite Operational

Exclaimer Cloud: India Operational

Mail Routing - Office 365 Operational

Imprinting Operational

Client Side Signatures - Office 365 Operational

Client Side Signatures - G Suite Operational

Data Synchronization Operational

Exclaimer Cloud UI Operational

Sent Items Update Operational

Onboarding Operational

Exclaimer Cloud: UK Operational

Mail Routing - Office 365 Operational

Imprinting Operational

Client Side Signatures - Office 365 Operational

Client Side Signatures - G Suite Operational

Data Synchronization Operational

Exclaimer Cloud UI Operational

Sent Items Update Operational

Onboarding Operational

Exclaimer Cloud: US Operational

Mail Routing - Office 365 Operational

Mail Routing - G Suite Operational

Imprinting Operational

Client Side Signatures - Office 365 Operational

Client Side Signatures - G Suite Operational

Data Synchronization Operational

Exclaimer Cloud UI Operational

Sent Items Update Operational

Onboarding Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 24, 2020

No incidents reported today.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

Global: Data Synchronisation Issue

Resolved - Summary of Impact: Between 12:00 and 19:00 UTC a subset of customers may have experienced issues with signatures not being applied correctly due to incomplete data returned during AAD syncs

Root Cause: Microsoft experienced issues with their directory infrastructure which resulted in a synchronisation occurring which did not sync every object in every tenancy. Exclaimer Cloud performs directory synchronisations twice daily, the Microsoft issue began after the 00:00 UTC sync had completed, so only the 12:00 UTC synchronisation was affected.

Mitigation: Once Microsoft confirmed the majority of services had been restored Exclaimer performed a manual directory resync for all tenancies which completed successfully.

Next Steps: We are working to understand how we can report on and monitor synchronisations which complete successfully but due to issues upstream complete with an unexpected number of objects.
Nov 10, 19:00 GMT