All Systems Operational
Portal ? Operational
Exclaimer Cloud: Australia Operational
Mail Routing - Office 365 ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Client Side Signatures - G Suite ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Exclaimer Cloud: Canada Operational
Mail Routing - Office 365 ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Client Side Signatures - G Suite ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Exclaimer Cloud: Europe Operational
Mail Routing - Office 365 ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Client Side Signatures - G Suite ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Mail Routing - G Suite ? Operational
Exclaimer Cloud: India Operational
Mail Routing - Office 365 ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Client Side Signatures - G Suite ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Exclaimer Cloud: UK Operational
Mail Routing - Office 365 ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Client Side Signatures - G Suite ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Exclaimer Cloud: US Operational
Mail Routing - Office 365 ? Operational
Mail Routing - G Suite ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Client Side Signatures - G Suite ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 24, 2020

No incidents reported today.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020
Resolved - Summary of Impact: Between 12:00 and 19:00 UTC a subset of customers may have experienced issues with signatures not being applied correctly due to incomplete data returned during AAD syncs

Root Cause: Microsoft experienced issues with their directory infrastructure which resulted in a synchronisation occurring which did not sync every object in every tenancy. Exclaimer Cloud performs directory synchronisations twice daily, the Microsoft issue began after the 00:00 UTC sync had completed, so only the 12:00 UTC synchronisation was affected.

Mitigation: Once Microsoft confirmed the majority of services had been restored Exclaimer performed a manual directory resync for all tenancies which completed successfully.

Next Steps: We are working to understand how we can report on and monitor synchronisations which complete successfully but due to issues upstream complete with an unexpected number of objects.
Nov 10, 19:00 GMT