All Systems Operational
Exclaimer Cloud: Australia Operational
Mail Routing - Office 365 ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Exclaimer Cloud: Canada Operational
Mail Routing - Office 365 ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Exclaimer Cloud: Europe Operational
Mail Routing - Office 365 ? Operational
Mail Routing - G Suite ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Client Side Signatures - G Suite ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Exclaimer Cloud: Germany Operational
Mail Routing - Office 365 ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Exclaimer Cloud: UAE Operational
Mail Routing - Office 365 ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Exclaimer Cloud: UK Operational
Mail Routing - Office 365 ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Exclaimer Cloud: US Operational
Mail Routing - Office 365 ? Operational
Mail Routing - G Suite ? Operational
Mail Routing - Exchange ? Operational
Imprinting ? Operational
Client Side Signatures - Office 365 ? Operational
Client Side Signatures - G Suite ? Operational
Data Synchronization ? Operational
Exclaimer Cloud UI ? Operational
Sent Items Update ? Operational
Onboarding ? Operational
Analytics ? Operational
Feedback ? Operational
Portal ? Operational
Outlook Add-In ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 30, 2024

No incidents reported today.

May 29, 2024

No incidents reported.

May 28, 2024

No incidents reported.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
Resolved - We have confirmed that the issue was resolved yesterday and will now close this alert.
May 24, 08:26 UTC
Monitoring - Exclaimer engineers have confirmed that the reported issue has been fixed and the service is returning to normal status.

Engineers continue to monitor the alert to ensure service.

Next Update In: 3 hrs

May 23, 15:11 UTC
Investigating - We are investigating a possible service alert.

Summary of Impact:

We are currently receiving reports of customers not receiving signatures via the Outlook Add-In with the following message visible “Please Check your network connection”
This issue is present across all Outlook client types (desktop, mobile and web)
Our Teams are actively investigating the issue at hand, we appreciate your patience whilst we do so and will update further here.

Next Update In: 3 hrs

May 23, 10:08 UTC
May 23, 2024
Resolved - Between 13:53 and 15:53 BST on 22/05/2024, we received reports from customers about emails containing unexpected characters appearing within the message body or around the Exclaimer signature. This issue only affected UK regional subscriptions.

Our teams resolved this matter on the same day it was reported, and we have not experienced any further incidents since then.

Currently, our teams are working on compiling a Root Cause Analysis (RCA) with more information about the cause, resolution, and prevention of this issue.

May 23, 14:30 UTC
May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - Between 08:27 UTC and 09:05 UTC customers may have experienced delays in message flow.

The Exclaimer Cloud UI was inaccessible for a period during this time and was recovered by Exclaimer Engineers by 09:15 UTC

The affected services have now returned to normal. Engineers continue to monitor the system to ensure service availability.

May 16, 10:22 UTC