Our finance team has contacted customers who were impacted, and refunds have been arranged directly.
Posted Feb 20, 2026 - 15:56 UTC
Update
We have now contacted the impacted customers directly to confirm that the refund for the duplicate transaction is underway and to provide more information on the issue.
Posted Dec 19, 2025 - 09:26 UTC
Identified
Exclaimer is aware of an error that has resulted in duplicate payments being taken from some customers this month. We are in the process of refunding all duplicate payments; these should be returned within seven(7) business days.
We apologise for any inconvenience that may have occurred. More information will be provided directly to impacted customers.